I can't create a snapshot

If you are unable to create a new snapshot, consider the following possible causes.

• You do not have permission to create a snapshot

To create a snapshot in an instance, you must have the Instance Editor role. If you do not have this role, ask an Instance Editor to create the snapshot for you, or request an invitation to become an Instance Editor.

• You have reached the maximum number of snapshots allowed.

Your Nuvolos account may have a limit on the number of snapshots you can create. If you reach that limit, delete old or unnecessary snapshots, or contact the Space Administrator to request a higher limit.

• You followed the wrong steps for creating a snapshot

Make sure you follow the correct steps to create a snapshot. For more information, see here.

• You are in Distributed instance.

Each space includes a special instance called Distributed. This instance contains a list of all snapshots you have shared with other members of the space. You cannot create a snapshot from the Distributed instance. To create a snapshot, open another instance where you have the Instance Editor role.

• You are not in CURRENT STATE.

Snapshots can only be created from the current state of an instance. Make sure you are in CURRENT STATE before trying to create a snapshot.

• You have lost connection to the internet.

If your internet connection is interrupted, the server may not receive your request to create the snapshot. Once your connection is restored, refresh the page and try again.

• There has been a server-side error and the snapshot creation request was not properly processed by Nuvolos.

In rare cases, a server-side error may prevent the request from being processed correctly. Wait a few moments, then try creating the snapshot again.

If none of the above steps resolve the issue, please contact support at [email protected].