I can't revoke a user role

If you are unable to revoke a user role from an organisation, space, or instance, consider the following possible causes.

• You do not have permission to revoke a user.

To revoke a user role at the organisation level, you must be an organisation manager. To revoke a user role at the space or instance level, you must be an administrator of that space.

• You are following the wrong steps.

To revoke an organisation-level role, follow the steps described here. To revoke a space-level role, follow the steps described here.

• You have lost connection to the internet.

If your internet connection is interrupted, the server may not receive your request to revoke the user. Once your connection is restored, refresh the page and try again.

• There has been a server-side error and the user revoke request was not properly processed by Nuvolos.

In rare cases, a server-side error may prevent the user removal request from being processed correctly. Wait a few moments, then try revoking the user again.

If none of the above steps resolve the issue, please contact support at [email protected].