I can't log in to Nuvolos

If you're having trouble logging into your Nuvolos account, here are some approaches you can try.

Identify your contact email

The first step is to make sure that you have a valid account. In order to log in to Nuvolos, you must have already created an account after receiving an invitation via email. Nuvolos registers as your contact email the address where you received the invitation when you signed up.

If you cannot remember what address you used to sign up, follow the steps in I forgot my email.

Once you have your contact email address, simply type it in the textbox on the login screen, and click Sign-in with email. Nuvolos will automatically take you to the Identity provider associated with the email.

If you signed up via your institution or Google and don't remember which account you used, see the I forgot my identity provider page.

Check your credentials

Make sure that you are typing the correct username and password. Look closely for typos, unnecessary accents, or missing characters.

If you have signed up using an email and a password, you can reset the reset the password if you still have access to the registered email address. If you have used an external service like Google or a university identity provider and cannot log in with them, please reach out to their respective support.

Network/Device issue

It might happen that certain networks or devices have settings that prevent you from logging in to Nuvolos. Try out the following:

• Try logging in to Nuvolos in incognito mode, to disable all browser add-ons that can interfere with the login flow. If this helped, you probably have a privacy add-on that is incompatible with Nuvolos. Disable it or use another browser.

• Try logging in to Nuvolos from a different browser or different device. If this helps, your browser or device has some settings that prevent you from logging in. Please consult the manual of your browser/device related to privacy settings.

• Try logging to Nuvolos from a different network. Your internet provider might block certain websites necessary for Nuvolos.

None of these solutions worked—what shall I do next?

If you've tried each of the fixes mentioned above, and still can't log into your Nuvolos account, please contact us at [email protected].