# I can't delete a file * **You don't have the right permission to delete files.** To delete a file from an instance, you must have the Instance Editor role. Instance Viewers cannot delete files. If you do not have this role, ask an Instance Editor to delete the file for you, or request an invitation to become an Instance Editor. * **Give it some time.** Deleting files may take several seconds. Wait briefly for the operation to complete. * **You are looking in the wrong place.** To delete files, you must be in the **CURRENT STATE** of an instance of which you are an editor. * **You have lost connection to the internet.** If your internet connection is interrupted, the file deletion may fail. Once your connection is restored, refresh the page and try deleting the file again. * **There has been a server-side error and the file deletion request was not properly processed by Nuvolos.** In rare cases, a server-side error may prevent the deletion request from being processed correctly. Wait a few moments, refresh the page, and then try again. {% hint style="info" %} If none of the above steps resolve the issue, please contact support at [**support@nuvolos.cloud**](mailto:support@nuvolos.cloud)**.** {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.nuvolos.com/help-and-reference/troubleshooting/administration-troubleshooting/i-cant-delete-a-file.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.