# I can't revoke a user role * **You do not have permission to revoke a user.** To revoke a user role at the organisation level, you must be an organisation manager. To revoke a user role at the space or instance level, you must be an administrator of that space. * **You are following the wrong steps.** To revoke an organisation-level role, follow the steps described [here](/administration/organisation-management.md#revoke-organisation-members).\ To revoke a space-level role, follow the steps described [here](/administration/space-management/revoke-a-space-user.md). * **You have lost connection to the internet.** If your internet connection is interrupted, the server may not receive your request to revoke the user. Once your connection is restored, refresh the page and try again. * **There has been a server-side error and the user revoke request was not properly processed by Nuvolos.** In rare cases, a server-side error may prevent the user removal request from being processed correctly. Wait a few moments, then try revoking the user again. {% hint style="info" %} If none of the above steps resolve the issue, please contact support at [**support@nuvolos.cloud**](mailto:support@nuvolos.cloud)**.** {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.nuvolos.com/help-and-reference/troubleshooting/administration-troubleshooting/i-cant-revoke-a-user-role.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.