# I can't revoke a user role

* **You do not have permission to revoke a user.**

To revoke a user role at the organisation level, you must be an organisation manager. To revoke a user role at the space or instance level, you must be an administrator of that space.

* **You are following the wrong steps.**

To revoke an organisation-level role, follow the steps described [here](https://docs.nuvolos.com/administration/organisation-management#revoke-organisation-members). \
To revoke a space-level role, follow the steps described [here](https://docs.nuvolos.com/administration/space-management/revoke-a-space-user).

* **You have lost connection to the internet.**

If your internet connection is interrupted, the server may not receive your request to revoke the user. Once your connection is restored, refresh the page and try again.

* **There has been a server-side error and the user revoke request was not properly processed by Nuvolos.**

In rare cases, a server-side error may prevent the user removal request from being processed correctly. Wait a few moments, then try revoking the user again.

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If none of the above steps resolve the issue, please contact support at [**support@nuvolos.cloud**](mailto:support@nuvolos.cloud)**.**
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