# I forgot my email address

{% hint style="info" %}
Nuvolos uses two email addresses:

* **Contact email**: the address to which Nuvolos sends invitations and other communications
* **Account email**: the email address reported by your identity provider (IdP)

For more information, see [I forgot my identity provider](/help-and-reference/troubleshooting/login-troubleshooting/i-forgot-my-identity-provider.md).
{% endhint %}

## Locate welcome/invitation emails

Nuvolos sends all email communications to your **contact email** address. This is the address where you received your very first Nuvolos invitation.

Search your institutional and personal email inboxes for a message with a subject such as:

*"\[Nuvolos] … has sent you an invitation or \[Nuvolos] Welcome …."*

The address that received that message is your contact email.

## Log in with a device you used before

Use the same browser you previously used to sign in to Nuvolos, then go to app.nuvolos.cloud.

In most cases, Nuvolos will recognize your browser and automatically fill in your registered email address on the login page. Once the email address appears, click Sign in with e-mail. Nuvolos will then direct you to the appropriate sign-in method.

## Contact the person who invited you

Try to contact your organization manager or space administrator and ask if they can provide you with the email address they used to invite you to Nuvolos.

{% hint style="info" %}
If you have tried the steps above and still do not remember the email address associated with your Nuvolos account, please contact us at [**support@nuvolos.cloud**](mailto:support@nuvolos.cloud)**.**
{% endhint %}


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.