# I forgot my identity provider

## Locate welcome email

If you registered after April 7, 2025, check your Nuvolos welcome email. It contains the information you need to identify how your account was created.

Look for these three details in the email:

* Contact email address: the email address you use to sign in to Nuvolos and receive Nuvolos email communications.
* Identity provider: the sign-in provider used when your Nuvolos account was created, such as Google or Microsoft. You must use this same identity provider when signing in again.
* Account email at the identity provider: the specific account used with that provider. This is especially important if you have multiple accounts with the same provider. For example, if the email says your identity provider is Google and shows a specific Google account email, you need to sign in with that same Google account to access your Nuvolos account.

If you have multiple welcome emails, use the most recent one associated with the Nuvolos account you are trying to access.

## Check user settings

If you are still signed in to Nuvolos on another device, you can verify your identity provider in User settings. In the Nuvolos web interface, open User settings and review the Identity provider information section.

The **Identity provider** field contains the name of the IdP. You need to use the same IdP to log in a new device. The **Account email** field contains the email *reported by your IdP for your account*.

{% hint style="info" %}
The **Account email** is returned by your identity provider. It might not be the email address that you need to log in with on their systems, or it might be completely outdated. It is displayed for information purposes to help you identify the correct account to log in to access your Nuvolos account.
{% endhint %}


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