# I forgot my password

If you forget your Nuvolos password, you can reset it by following these steps:

1. On the login page, click Don’t remember your password? Then enter your [Contact email](/help-and-reference/troubleshooting/login-troubleshooting/i-forgot-my-email-address.md). A password reset link will be sent to that address.
2. When creating a new password, ensure that it meets the following requirements:
   1. Do not use a password you have used previously.
   2. Do not use a password with your name in it.
   3. The password must:
      1. be at least 9 characters long,
      2. start with a letter or a number,
      3. contain at least one lowercase letter,
      4. contain at least one uppercase letter,
      5. contain at least one number,
      6. contain at least one special character from the following set: `!#$%^&().-=_+:`
3. After resetting your password, return to the Nuvolos sign-in page and sign in with your new password.

{% hint style="info" %}
If you do not remember the email address used to create your Nuvolos account, contact the support team at [**support@nuvolos.cloud**](mailto:support@nuvolos.cloud)**.**
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nuvolos.com/help-and-reference/troubleshooting/login-troubleshooting/i-forgot-my-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.