# I forgot my password

If you forget your Nuvolos password, you can reset it by following these steps:

1. On the login page, click Don’t remember your password? Then enter your [Contact email](https://docs.nuvolos.com/help-and-reference/troubleshooting/login-troubleshooting/i-forgot-my-email-address). A password reset link will be sent to that address.
2. When creating a new password, ensure that it meets the following requirements:
   1. Do not use a password you have used previously.
   2. Do not use a password with your name in it.
   3. The password must:
      1. be at least 9 characters long,
      2. start with a letter or a number,
      3. contain at least one lowercase letter,
      4. contain at least one uppercase letter,
      5. contain at least one number,
      6. contain at least one special character from the following set: `!#$%^&().-=_+:`
3. After resetting your password, return to the Nuvolos sign-in page and sign in with your new password.

{% hint style="info" %}
If you do not remember the email address used to create your Nuvolos account, contact the support team at [**support@nuvolos.cloud**](mailto:support@nuvolos.cloud)**.**
{% endhint %}