# I haven't received the invitation email

#### If you have been invited to join Nuvolos but have not received the invitation email, use the following troubleshooting steps.

* Check the Spam or Junk Mail folder.
* Search for an email with the title “**Nuvolos has sent you an invitation**”.
* Wait a few minutes for the invitation email to arrive.
* Contact your organization administrator, instructor, or the person who invited you to confirm that you were included in the list of invitees and that the correct email address was used.
* If you have used link-based signup, try again in case the email address was entered incorrectly.

{% hint style="info" %}
If you have tried the steps above and still have not received the invitation email, please contact us at [**support@nuvolos.cloud**](mailto:support@nuvolos.cloud)**.**
{% endhint %}


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