# I haven't received the password reset email

#### If you have requested a password reset but have not received the password reset email, use the following troubleshooting steps.

* Ensure that you entered the correct email address used to sign in to Nuvolos. If you do not remember it, see [I forgot my email address](/help-and-reference/troubleshooting/login-troubleshooting/i-forgot-my-email-address.md).
* Check the Spam or Junk Mail folder.
* Search your inbox for an email with the subject "Forgot password".
* Wait a few minutes for the password reset email to arrive.
* Try to reset the password again.

{% hint style="info" %}
If you have tried all of the steps above and still have not received the password reset email, please contact us at [**support@nuvolos.cloud**](mailto:support@nuvolos.cloud)**.**
{% endhint %}


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