I haven't received the password reset email

If you have requested a password reset but have not received the password reset email, use the following troubleshooting steps.

• Ensure that you entered the correct email address used to sign in to Nuvolos. If you do not remember it, see I forgot my email address.

• Check the Spam or Junk Mail folder.

• Search your inbox for an email with the subject "Forgot password".

• Wait a few minutes for the password reset email to arrive.

• Try to reset the password again.

If you have tried all of the steps above and still have not received the password reset email, please contact us at [e-mail].