I forgot my identity provider

When you create a Nuvolos account, you select an identity provider (IdP). This page explains how to identify which provider you used.

Locate welcome email

Users who registered after April 7, 2025 received a welcome email similar to the one below.

Nuvolos welcome email

This email contains 3 important details about your account:

• Contact email address: the address used to sign in and to receive email communications from Nuvolos

• The Identity Provider: the provider used when your account was created. You must use the same provider when signing in again.

• The account email at the Identity Provider: It is possible that you have multiple accounts with the same IdP, for example you can have multiple Google accounts with different email addresses. So in case your email reads Identity provider: Google (Account email: [email protected]) , then it means you have used your Google account [email protected] to create your Nuvolos account. You'll need to log in with this Google email address to access your Nuvolos account subsequently.

Check user settings

If you are still signed in to Nuvolos on another device, you can verify your identity provider in User settings. In the Nuvolos web interface, open User settings and review the Identity provider information section.

Your identity provider information

The Identity provider field contains the name of the IdP. You need to use the same IdP to log in a new device. The Account email field contains the email reported by your IdP for your account.

The Account email is returned by your identity provider. It might not be the email address that you need to log in with on their systems, or it might be completely outdated. It is displayed for information purposes to help you identify the correct account to log in to access your Nuvolos account.